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Discovery Bank: Converting to Virtual Training

Discovery Bank: Converting to Virtual Training

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Discovery Bank: Converting to Virtual Training

Case study on how the Virtual Training Team designed and delivered a bespoke Virtual Train the Trainer Programme for client, Discovery Bank Ltd, SA.

Discovery Bank: Converting to Virtual Training

Posted by Abi Kennie on 28-Aug-2020 17:26:52
Abi Kennie

Highlights

  • Client: Discovery Bank Ltd, SA
  • Situation: Urgent requirement to move training from in-person to virtual delivery
  • Challenge: Maintain high standards of learning transfer and meet strict timing deadlines
  • Solution: A Train The Virtual Trainer Programme for instructional designers and trainers, tailored to the client’s needs
  • Result: Successful transfer to virtual training delivery and a Net Promoter Score of 9.81

Picture this: your company prides themselves on being “the best of the best” in face to face training. A pandemic hits. Everyone needs to work from home. A switch to virtual training design and delivery is a must, while maintaining high standards.

Sound familiar? When COVID-19 hit, the world as we knew it changed and companies, organisations and face to face trainers were up against challenges that forced them to adapt quickly.

Discovery Bank, working in international financial services, is one such company. They needed to upskill their already highly qualified, in-house L&D team made up of trainers and instructional designers. They have worked hard to ensure the superb quality of their face-to-face training and when COVID-19 hit, this needed to be converted to virtual delivery quickly whilst maintaining the same high standards.

Describing themselves as “particular” as well as “tough customers”, and having looked at a number of providers, they took up The Virtual Training Team’s offer of a demonstration session. This helped convince them to partner with us to undertake this project. The final challenge we were set was to achieve completion of the Programme to a strict deadline.

Pre-pandemic, their face-to-face training was very practical with lots of group work, so they were looking for the very best way to move this into the virtual environment, whilst maintaining and improving learning transfer.

The Metrics

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30

Participants

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46

Hours of delivery

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9.81

NPS

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CHALLENGE

  • 30 in-house L&D colleagues requiring upskilling through a virtual TTT Programme
  • Requirement for agile execution of training in short time frames, especially due to COVID-19 pandemic
  • Including both trainers and instructional designers in the TTT Programme.
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Solution

  • Full Virtual Train the Trainer Programme
    • Delivery Masterclass
    • Design Masterclass
    • Creating Interaction Masterclass
    • Platform Masterclass
    • Practical Masterclass 1
    • Practical Masterclass 2
  • 14 Masterclasses tailored to the client’s needs
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Result

  • 19 in-house trainers and 11 instructional designers successfully upskilled for the virtual environment
  • Hosted a virtual graduation ceremony on Zoom
  • All participants obtained virtual badges and e-certificates for their accomplishment
  • Confidence and knowledge of virtual has increased to required levels
  • Participants have noticed an immediate positive difference in their virtual training capabilities
  • Feedback on training delivered by participants since completing the Train the Trainer Programme has been excellent
  • All 30 participants are able to join our global WhatsApp and LinkedIn groups for virtual trainers

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