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Designing training content for both virtual and F2F environments. This case study evidences how skilled design allows for training content to be ...

Training Design for Virtual and F2F Delivery in a ‘Flipped’ Format

Posted by The Virtual Training Team on 11-Jun-2020 09:55:12

An insurance industry client posed VTT a challenge, resulting from engagement survey information evidencing that their managers needed to improve the quality of conversations concerning challenging issues. Managers were either struggling to induce difficult conversation or indeed were avoiding them entirely. The solution needed design for both virtual and F2F delivery that could also be included in a wider leadership development programme.

The Metrics

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2

Design Approach

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FLIPPED

Format

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3

Workshops

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CHALLENGE

  • Supporting managers to have well-constructed challenging conversations.
  • The solution needed design for both virtual and F2F delivery.
  • The training needed to provide practical approaches delivered in bite-sized workshops.
  • Key subject areas needed to be defined for focus in the training delivery
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Solution

  • Two design approaches were developed for a suite of 3 workshops to include both virtual and F2F delivery.
  • Three workshops were designed to focus on key subject areas:
    • Giving Feedback
    • Coaching Conversations
    • Career Conversations
  • A ‘flipped’ design was developed for the workshops. Participants watch a pre-prepared video of theory and content before attendance.
  • The pre-work videos were placed on the client LMS - so available for all - rather than just participants.
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Result

  • The 3 ‘flipped’ workshops are now delivered via both virtual and F2F approaches successfully and have been oversubscribed for attendance since inception.
  • Use of the videos from the client LMS has been significant and feedback from managers overwhelmingly positive.
  • The workshops are also now part of a wider leadership programme within the client organisation.

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